FAQ
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Orders within Thailand are typically delivered within 1–3 business days.
International orders usually arrive within 7–14 business days depending on the destination and customs procedures.
Do you offer free shipping?
Yes, we offer free nationwide shipping on all orders within Thailand.
Do you ship internationally?
Yes, we ship worldwide from Thailand.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.
When will my order be processed?
Orders are processed within 1–3 business days after payment confirmation.
Returns & Exchanges
What is your return policy?
We accept returns or exchanges within 14 days of delivery only in the case of defective or incorrect items.
Items must be unused and in their original condition.
Can I return an item if I change my mind?
Due to hygiene reasons and the nature of jewelry products, we do not accept returns for change of mind.
How do I request a return?
Please contact us at info@sola-thailand.com with your order number and reason for return.
Products & Materials
What materials do you use?
Our jewelry is crafted from high-quality materials, including sterling silver and premium gold vermeil, designed for durability and everyday wear.
Will the jewelry tarnish?
With proper care, our jewelry maintains its appearance for a long time. We recommend avoiding contact with water, perfumes, and chemicals.
Are all pieces identical?
Each piece is handcrafted, so slight variations may occur. This makes every item unique.
Payments & Orders
What payment methods do you accept?
We accept secure online payments via credit/debit cards, PayPal, and other available payment methods at checkout.
Is it safe to pay on your website?
Yes. All transactions are processed through secure and trusted payment providers.
Customs & International Orders
Will I have to pay customs fees?
International orders may be subject to customs duties and taxes depending on your country.
These charges are the responsibility of the customer.
Contact
How can I contact you?
You can reach us anytime at:
Email: info@sola-thailand.com
Instagram: @sola_thailand
Telegram / Line: available on our Contact page
We usually respond within 24 hours.
